Snowfairy AI™ Labs Private Limited — Snowfairy AI™ OS Pen Software
Last updated: August 7, 2026 · Payments processed via Paddle (Merchant of Record) or Razorpay (Snowfairy AI™ Labs as seller) · Governing law: India
We want every customer to be satisfied with Snowfairy AI™ OS Pen. If you have any concern with your purchase, contact us at support@snowfairy.ai — we respond within 1–2 business days and will do our best to help. Which refund terms apply to you depends entirely on which payment route processed your purchase — read Section 1 first.
Snowfairy AI™ OS Pen is sold through two different payment routes, depending on your location. The route that applied to your order determines which refund rules govern it. The applicable processor is always shown on the checkout page before you pay, and on your payment confirmation/receipt. We also strongly encourage using the 14-day free trial before you buy.
If you are located outside India, your purchase is processed by Paddle.com Market Limited, which acts as the authorised reseller and Merchant of Record. Paddle is the seller on your bank/card statement and invoice. Paddle’s own Refund Policy governs these purchases — see Section 2.
If you are located in India, your purchase is processed by Razorpay, and Snowfairy AI™ Labs is the seller of record. Our own refund terms apply to these purchases — see Section 3.
This section is a plain-language summary of Paddle’s Refund Policy as it applies to purchases where Paddle is the Merchant of Record. We do not add any extra conditions, qualifiers, or exceptions of our own on top of Paddle’s policy for Paddle-routed purchases — Paddle’s own Refund Policy always governs, and the terms below are for convenience only.
Unless required by law, all Paddle transactions are non-refundable and non-exchangeable by default. Paddle may still issue a refund (a) at its discretion, or (b) where you have a statutory withdrawal/refund right (below). No refund will be given where there is evidence of fraud, abuse, or manipulation of the refund process.
| Region / Country | Withdrawal window | Notes |
|---|---|---|
| EU / EEA, Switzerland, UK | 14 days | Applies to the first payment of a subscription, not renewals — except UK annual-subscription renewals, which get a fresh 14-day window. Right ends once digital content has started being downloaded/streamed/used with your express consent to waive it. |
| Turkey, Israel | 14 days | — |
| South Korea, Brazil, China | 7 days | Unconditional |
| Canada | 7 days | Unconditional; French-language notice provided where applicable |
| Singapore | 5 days | Unconditional |
Outside of statutory rights, Paddle may — at its sole discretion, with no guarantee and no obligation to do so for future similar cases — issue a refund within 14 days of the transaction, considered case by case based on the product, the reason given, usage, and contract terms.
If the Software has a technical or product defect, contact Snowfairy AI™ Labs support first at support@snowfairy.ai so we can try to resolve it. If the issue remains unresolved, contact Paddle support with the details; where there is evidence of a material technical or product defect, Paddle will issue a refund in accordance with applicable consumer law.
This section applies only to purchases made through the India checkout route, processed by Razorpay, where Snowfairy AI™ Labs is the seller of record. It does not apply to Paddle purchases (Section 2).
Cancellation and renewal rules depend on which route processed your purchase, and on which plan you bought:
Email support@snowfairy.ai with subject “Refund Request — OS Pen” and include:
For Paddle purchases, you can also request a refund directly via the link in your Paddle receipt, your Paddle account billing page, or paddle.net. We respond within 1–2 business days and, for Paddle purchases, will help you route the request to Paddle where needed.
Approved refunds are returned to your original payment method by the processor that handled the transaction (Paddle or Razorpay). For Paddle purchases, processing typically takes up to 14 days after approval, per Paddle’s policy. For Razorpay purchases, processing typically takes 5–10 business days after approval, depending on your bank or card network. Once a refund is issued, your License Key is deactivated.
Nothing in this Refund Policy limits or excludes any right that cannot legally be waived under applicable law in your country of residence. If Paddle’s Refund Policy/Buyer Terms (for Route A) or mandatory local law gives you stronger rights than the summaries above, those rights apply in full.
Complimentary Beta features, including Wi-Fi/LAN Collaboration and Creator Recorder, are not guaranteed to work on every device or network. However, describing a feature as Beta does not remove any refund, warranty or consumer rights that cannot legally be excluded.
Applicable frameworks include (not exhaustive):